B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
3%
3% -- share citing staff retention as ai implementation goal for contact center organizations (2023)
3% of surveyed contact center organizations stated that attracting and retaining staff is one of the goals of their AI implementation.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
3%
Unit
Percentage
Data Vintage
2023
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Telia ACE
Primary
Tier A
https://ace-showcase.com/blog/mobility-and-interesting-tasks-for-happy-employees/ ↗
Source Article
Mobility and interesting tasks for happy employees - Telia ACE
During the Telia ACE Roadshow this past fall we asked the participants a number of curious questions about their focus areas and challenges. One topic that many find interesting is skills supply: How do you get your staff to stay and how do you attract people with the right personal qualities?
So wh…
Original Research
Telia ACE
· Original study ↗
Methodology
Telia ACE Roadshow participant survey, part of Customer Meeting Insights 2023
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
contact center organizations: 3% share citing staff retention as ai implementation goal. Source: Telia ACE (2023). Via Lighthouse Intelligence -- https://lighthousedata.io/data/ai-implementation-staff-retention-goal-2023
HTML Embed
<blockquote cite="https://lighthousedata.io/data/ai-implementation-staff-retention-goal-2023" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>3%</strong> -- share citing staff retention as ai implementation goal for contact center organizations<br><small>Source: Telia ACE (2023) · <a href="https://lighthousedata.io/data/ai-implementation-staff-retention-goal-2023" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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