B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
69%
69% -- agent satisfaction improvement for enterprises integrating AI with humans (2023)
Enterprises that integrate AI with human agents report a 69% improvement in agent satisfaction according to Forrester.
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Lighthouse Research Team
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Source verified
Evidence graded
Value
69%
Unit
Percentage
Data Vintage
2023
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Forrester
Primary
Tier C
https://execsintheknow.com/magazines/july-2023-issue/voice-to-visualization-powering-actionable-insi… ↗
Source Article
Voice to Visualization: Powering Actionable Insights with Voice Analytics
Voice to Visualization: Powering Actionable Insights with Voice Analytics
Voice Analytics is the key to unlocking true customer-centricity.
By Frank Pettinato, CEO of Avantive Solutions
Organizations worldwide are in constant pursuit In the ever-evolving landscape of digital transformation and rapid…
Original Research
Forrester
· Original study ↗
Methodology
Cited from Forrester; methodology not stated in article
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
enterprises integrating AI with humans: 69% agent satisfaction improvement. Source: Forrester (2023). Via Lighthouse Intelligence -- https://lighthousedata.io/data/ai-human-integration-agent-satisfaction-forrester
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<blockquote cite="https://lighthousedata.io/data/ai-human-integration-agent-satisfaction-forrester" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>69%</strong> -- agent satisfaction improvement for enterprises integrating AI with humans<br><small>Source: Forrester (2023) · <a href="https://lighthousedata.io/data/ai-human-integration-agent-satisfaction-forrester" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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