B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
2%
2% -- share of customer interactions handled by ai for Global contact centers (2022)
In 2022, AI handled less than 2% of all customer interactions.
- less than 2%
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
2%
Unit
Percentage
Data Vintage
2022
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Gartner
Primary
Tier B
https://www.verequest.com/post/upskilling-call-center-training-the-smartest-investment-you-can-make ↗
Source Article
'Upskilling' Call Center Training: The Smartest Investment You Can Make in 2026
'Upskilling' Call Center Training: The Smartest Investment You Can Make in 2026
Contact centers are undergoing a profound transformation. With artificial intelligence (AI) now managing more routine and repetitive customer interactions, the role of human agents is shifting—dramatically. No longer jus…
Original Research
Gartner
· Original study ↗
Methodology
Gartner baseline figure cited by VereQuest
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Global contact centers: 2% share of customer interactions handled by ai. Source: Gartner (2022). Via Lighthouse Intelligence -- https://lighthousedata.io/data/ai-handled-customer-interactions-2022
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<blockquote cite="https://lighthousedata.io/data/ai-handled-customer-interactions-2022" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>2%</strong> -- share of customer interactions handled by ai for Global contact centers<br><small>Source: Gartner (2022) · <a href="https://lighthousedata.io/data/ai-handled-customer-interactions-2022" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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