B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
43.4%
43.4% -- percentage of companies adding ai guided upsell pitches during calls for Contact centre companies (2026)
43.4% of companies that embed AI capabilities directly into agent workflows are adding AI-guided upsell pitches during calls.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
43.4%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Metrigy
Primary
Tier B
https://directorsclub.news/2026/02/23/8x8-smart-assist-helps-contact-centres-resolve-faster-deliver-… ↗
Source Article
8x8 Smart Assist Helps Contact Centres Resolve Faster, Deliver More Consistent CX, and Increase Agent Satisfaction - Directors Club News
Contact centres using real time AI-guided workflows are resolving issues faster, reducing after-call work, and delivering more consistent customer experiences.
To help organizations achieve these outcomes at scale, 8×8, Inc. (NASDAQ: EGHT), a leading global business communications platform provider,…
Original Research
Metrigy
· Original study ↗
Methodology
Metrigy research cited by Robin Gareiss
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Contact centre companies: 43.4% percentage of companies adding ai guided upsell pitches during calls. Source: Metrigy (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/ai-guided-upsell-pitches-2026
HTML Embed
<blockquote cite="https://lighthousedata.io/data/ai-guided-upsell-pitches-2026" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>43.4%</strong> -- percentage of companies adding ai guided upsell pitches during calls for Contact centre companies<br><small>Source: Metrigy (2026) · <a href="https://lighthousedata.io/data/ai-guided-upsell-pitches-2026" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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