B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
33%
33% -- share concerned about negative csat impact for CX leaders (2023)
33% of CX leaders cite the potential for AI solutions to have a negative impact on CSAT as their primary concern.
- Small sample size (N=25)
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
33%
Unit
Percentage
Data Vintage
2023
Entity
Sample Size
25
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Execs In The Know
Primary
Tier A
https://execsintheknow.com/blog/pulse-survey-how-artificial-intelligence-is-shaping-the-future-of-cu… ↗
Source Article
Pulse Survey: How Artificial Intelligence Is Shaping the Future of Customer Experience
Our most recent CX Pulse Survey reveals a trend that’s hard to ignore: Artificial Intelligence (AI) is rapidly becoming a linchpin in customer experience (CX) strategies.
As organizations continue to refine their AI-powered solutions, the focus areas are becoming clearer. These results were gathered…
Original Research
Execs In The Know
· Original study ↗
Methodology
CX Pulse Survey, May 12-July 6, 2023
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
CX leaders: 33% share concerned about negative csat impact. Source: Execs In The Know (2023). Via Lighthouse Intelligence -- https://lighthousedata.io/data/ai-cx-csat-concern-2023
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<blockquote cite="https://lighthousedata.io/data/ai-cx-csat-concern-2023" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>33%</strong> -- share concerned about negative csat impact for CX leaders<br><small>Source: Execs In The Know (2023) · <a href="https://lighthousedata.io/data/ai-cx-csat-concern-2023" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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