B
Evidence Grade B
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accuracy verified by the review judge
Safe to Cite
Aging
13.8%
13.8% -- customer inquiries per hour increase for customer support staff using AI (2024)
When customer support staff use AI, they can field 13.8% more customer inquiries per hour.
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Lighthouse Research Team
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Source verified
Evidence graded
Value
13.8%
Unit
Percentage
Data Vintage
2024
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Nielsen
Primary
Tier C
https://www.mindandmetrics.com/blog/2024-economy-and-labor-market-digital-transformation ↗
Source Article
Why is The 2024 Economy and Labor Market so Tough, and How Can Businesses Survive?
The last few years have brought unexpected shifts in our economy and job market. From the massive job losses and economic turmoil of the 2020 COVID-19 pandemic shutdown, to the subsequent spike in inflation once consumer spending rebounded, businesses haven’t had much relief from the tumult. Unemplo…
Original Research
Nielsen
· Original study ↗
Methodology
Nielsen research on AI productivity gains for customer support staff, as cited in blog
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
customer support staff using AI: 13.8% customer inquiries per hour increase. Source: Nielsen (2024). Via Lighthouse Intelligence -- https://lighthousedata.io/data/ai-customer-support-inquiries-per-hour
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<blockquote cite="https://lighthousedata.io/data/ai-customer-support-inquiries-per-hour" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>13.8%</strong> -- customer inquiries per hour increase for customer support staff using AI<br><small>Source: Nielsen (2024) · <a href="https://lighthousedata.io/data/ai-customer-support-inquiries-per-hour" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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