B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
25%
25% -- operational efficiency increase for customer service organizations using AI in customer engagement center platforms (2025)
Customer service organizations using AI in customer engagement center platforms are projected to see an increase of approximately 25% in operational efficiencies.
- Projected increase ('will see an increase of about 25%')
Lighthouse Research Team
Last verified:
·
How we verify data →
Evidence graded
Value
25%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Source Article
What is Omnichannel Customer Service? Strategy + Implementation
With customers interacting through various channels like social media, email, phone, and in-person visits, businesses must ensure a seamless and consistent customer experience across all touchpoints. This is where omnichannel customer service comes into play.
By adopting an omnichannel approach, bus…
Methodology
Cited statistic; original source not named
Methodology documented
Segmentation
IndustryCustomer Service
Channelmulti-channel
Cite this stat
Plain Text
customer service organizations using AI in customer engagement center platforms: 25% operational efficiency increase. Source: (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/ai-customer-engagement-operational-efficiency
HTML Embed
<blockquote cite="https://lighthousedata.io/data/ai-customer-engagement-operational-efficiency" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>25%</strong> -- operational efficiency increase for customer service organizations using AI in customer engagement center platforms<br><small>Source: (2025) · <a href="https://lighthousedata.io/data/ai-customer-engagement-operational-efficiency" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
Share
Related Statistics
Use this data in your work
Copy the citation, embed the widget, or explore thousands more verified marketing statistics -- all free.