B
Evidence Grade B
Graded
under review
Safe to Cite
Current
80%
80% -- routine task automation rate for AI-infused chatbots (2026)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
80%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
35
Freshness
95
Source
IBM
Primary
Tier C
https://www.bigfork.co.uk/insights/does-live-chat-work-on-a-b2b-website ↗
Source Article
Does live chat work for B2B websites?
Original Research
IBM
· Original study ↗
Methodology
Cited from IBM estimate; methodology not stated
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
AI-infused chatbots: 80% routine task automation rate. Source: IBM (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/ai-chatbots-routine-tasks-80
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<blockquote cite="https://lighthousedata.io/data/ai-chatbots-routine-tasks-80" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>80%</strong> -- routine task automation rate for AI-infused chatbots<br><small>Source: IBM (2026) · <a href="https://lighthousedata.io/data/ai-chatbots-routine-tasks-80" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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