C
Evidence Grade C
Use with Hedging
Aging
16%
16% — consumer behavior data for AI chatbots (2024)
Source:
View source
Curated by Aaron Agius
· Founder, Louder Online
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
16%
Unit
Percentage
Data Vintage
2024
Entity
Study Type
Unknown
Trend
Stable
Evidence Quality
C
Moderate quality evidence
Useful directional data with some methodological gaps. Treat as indicative rather than definitive — corroborate before citing in formal research.
Score breakdown
Extraction
95
Source Trust
40
Citation Chain
90
Independence
30
Methodology
50
Freshness
60
Sources (7)
Intercom
Primary
Tier A
https://www.intercom.com/blog/customer-service-transformation-report-2026/ ↗
Source Article
It’s interesting to see how much AI adoption has accelerated over the last year.
Our latest research shows that 82% of senior leaders invested in AI for customer service in 2025, and 87% plan to in 2026.
But while most teams are using AI, our 2026 Customer Service Transformation Report shows that th…
Also cited by
fiercehealthcare.com
https://www.fiercehealthcare.com/ai-and-machine-learning/ai-chatbot-use-health-i…
2026-04-24
Vultr / Platform Engineering Community
https://schlaunews.de/2025/10/07/vultr-und-platform-engineering-praesentieren-ze…
2026-05-01
Climate ER Invest Blog
https://climateerinvest.blogspot.com/2022/03/chips-graphcore-uses-tsmc-3d-chip-t…
2026-05-02
2026-05-03
Huxiu (虎嗅网) / Guokr (果壳)
https://www.huxiu.com/article/258405.html
2026-05-03
Huxiu (虎嗅)
https://www.huxiu.com/article/4840093.html
2026-05-03
Original Research
Rock Health
· Original study ↗
Methodology
Rock Health’s 2025 Consumer Adoption of Digital Health Survey
Study: Unknown
Trend Over Time
| Period | Value | Change |
|---|---|---|
| 2024 (current) | 16% | |
| 2025 | 32% | +100.0% |
Segmentation
IndustryHealthcare
Cite this stat
Suggested hedging: based on claims without stated methodology, with unverified sample sizes...
Plain Text
AI chatbots: 16% consumer behavior data. Source: Intercom (2024). Via Lighthouse Research Data — https://lighthousedata.io/data/ai-chatbot-use-health-information-2024
HTML Embed
<blockquote cite="https://lighthousedata.io/data/ai-chatbot-use-health-information-2024" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>16%</strong> — consumer behavior data for AI chatbots<br><small>Source: Intercom (2024) · <a href="https://lighthousedata.io/data/ai-chatbot-use-health-information-2024" target="_blank" rel="noopener">Lighthouse Data</a></small></blockquote>
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