B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
$0.62
$0.62 -- cost per resolution for AI customer service (2025)
Industry benchmarks estimate the cost of an AI-resolved customer service case at approximately $0.62.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
$0.62
Unit
Currency Usd
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
CMSWire
Primary
Tier B
https://aissist.io/insights/chatbot-is-dead ↗
Source Article
Agentic AI in Customer Service vs. Chatbots
Agentic AI in Customer Service: Why It Beats the Chatbot
TL;DR — Traditional chatbots run on rigid if-then decision trees and single-"intent" routing. They answer FAQs, then break the moment a customer goes off-script or raises intertwined issues (fewer than 30% of cases fit one clean category) — wh…
Original Research
CMSWire
· Original study ↗
Methodology
Human-handled case cost: $7.40. Cited from CMSWire.
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
AI customer service: $0.62 cost per resolution. Source: CMSWire (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/ai-case-cost-062-vs-human-740
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<blockquote cite="https://lighthousedata.io/data/ai-case-cost-062-vs-human-740" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>$0.62</strong> -- cost per resolution for AI customer service<br><small>Source: CMSWire (2025) · <a href="https://lighthousedata.io/data/ai-case-cost-062-vs-human-740" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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