B
Evidence Grade B
Graded
under review
Safe to Cite
Aging
1.6%
1.6% -- share of agent interactions automated by ai for contact center agent interactions (2024)
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
1.6%
Unit
Percentage
Data Vintage
2024
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
35
Freshness
95
Source
Gartner
Primary
Tier C
https://execsintheknow.com/blog/how-ai-is-revamping-the-call-center/ ↗
Source Article
How AI Is Revamping the Call Center - Execs In The Know
Welcome to a new era of call centers, where cutting-edge Artificial Intelligence (AI) technologies are revolutionizing the customer service landscape.
Gone are the days of long wait times, repetitive processes, and frustrating customer experiences. Today, AI is paving the way for personalized, effic…
Original Research
Gartner
· Original study ↗
Methodology
Gartner estimate cited by Execs In The Know
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
contact center agent interactions: 1.6% share of agent interactions automated by ai. Source: Gartner (2024). Via Lighthouse Intelligence -- https://lighthousedata.io/data/ai-automated-agent-interactions-current
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<blockquote cite="https://lighthousedata.io/data/ai-automated-agent-interactions-current" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>1.6%</strong> -- share of agent interactions automated by ai for contact center agent interactions<br><small>Source: Gartner (2024) · <a href="https://lighthousedata.io/data/ai-automated-agent-interactions-current" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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