39% -- share of respondents planning ai to increase customer service agent productivity for CRM users (2026)

Name: Share Of Respondents Planning AI To Increase Customer Service Agent Productivity Statistics
Creator: Lighthouse Intelligence
Published: 2026-10-01

2026 · Forrester Consulting (commissioned by Salesforce)

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Attribution: Forrester Consulting (commissioned by Salesforce) View source

Lighthouse Research Team

Last verified: 2026-10-01 · How we verify data →

Source verified Evidence graded

Value

39%

Unit

Percentage

Data Vintage

2026

Entity

CRM users

Evidence Quality

Strong, reliable evidence

Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.

61/100 confidence

Single source - not yet corroborated

Score breakdown

Extraction

Source Trust

Citation Chain

Independence

Methodology

Freshness

Source

Forrester Consulting (commissioned by Salesforce) Primary Tier B

https://aremorch.com/the-future-of-hospitality-how-ai-powered-crm-is-revolutionizing-the-hotel-indus… ↗

Confidence: 53/100 Vintage: 2026 Channel: Common Crawl

Source Article

The Future of Hospitality: How AI

Original Research

Forrester Consulting (commissioned by Salesforce) · Original study ↗

Methodology

Forrester Consulting study commissioned by Salesforce

Methodology documented

Segmentation

Industrymarketing

Cite this stat

Plain Text

CRM users: 39% share of respondents planning ai to increase customer service agent productivity. Source: Forrester Consulting (commissioned by Salesforce) (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/ai-agent-productivity-plan-39

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<blockquote cite="https://lighthousedata.io/data/ai-agent-productivity-plan-39" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>39%</strong> -- share of respondents planning ai to increase customer service agent productivity for CRM users<br><small>Source: Forrester Consulting (commissioned by Salesforce) (2026) · <a href="https://lighthousedata.io/data/ai-agent-productivity-plan-39" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>

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