B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
39%
39% -- ai agent adoption rate for Customer service organizations (2025)
Adoption of AI agents in customer service organizations was 39% in 2025.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
39%
Unit
Percentage
Data Vintage
2025
Entity
Sample Size
3,075
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Sources (2)
Salesforce
Primary
Tier B
https://surveygauge.dk/viden/blog/ai-agent-kundetilfredshed ↗
Source Article
AI Agent i kundetilfredshed: Den praktiske guide
AI Agent i kundetilfredshed: Fra feedback til handling på minutter
En AI Agent er ikke en chatbot. Den læser feedback, prioriterer, handler og lærer. Her er hvordan du bruger den til at forkorte responstiden på utilfredse kunder fra dage til minutter.
- En AI Agent er forskellig fra en chatbot. Den …
Also cited by
2026-10-01
Original Research
Salesforce
· Original study ↗
Methodology
Baseline figure in Salesforce State of Service: AI Agents Edition survey; adoption rose from 39% (2025) to 66% (2026)
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Customer service organizations: 39% ai agent adoption rate. Source: Salesforce (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/ai-agent-adoption-customer-service-2025
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<blockquote cite="https://lighthousedata.io/data/ai-agent-adoption-customer-service-2025" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>39%</strong> -- ai agent adoption rate for Customer service organizations<br><small>Source: Salesforce (2025) · <a href="https://lighthousedata.io/data/ai-agent-adoption-customer-service-2025" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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