B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
2%
2% -- average handle time reduction for Fortune 150 airline customer service program managed by Concentrix (2016)
Average handle time (AHT) for call duration decreased by 2-3% for the Fortune 150 airline customer service program managed by Concentrix.
- Reported as a range of 2-3% decrease
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
2%
Unit
Percentage
Data Vintage
2016
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Asia-Pacific Stevie Awards
Primary
Tier B
http://asia.stevieawards.com/node/531 ↗
Source Article
2016 Asia-Pacific Stevie Awards Gold Winner
Original Research
Asia-Pacific Stevie Awards
· Original study ↗
Methodology
Source reports a range of 2-3%; midpoint of 2.5% extracted. Self-reported data from Concentrix's 2016 Asia-Pacific Stevie Awards entry.
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Fortune 150 airline customer service program managed by Concentrix: 2% average handle time reduction. Source: Asia-Pacific Stevie Awards (2016). Via Lighthouse Intelligence -- https://lighthousedata.io/data/aht-decline-concentrix-airline-program
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<blockquote cite="https://lighthousedata.io/data/aht-decline-concentrix-airline-program" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>2%</strong> -- average handle time reduction for Fortune 150 airline customer service program managed by Concentrix<br><small>Source: Asia-Pacific Stevie Awards (2016) · <a href="https://lighthousedata.io/data/aht-decline-concentrix-airline-program" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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