B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
60%
60% -- share of agent time on repetitive inquiries for ecommerce support agents (2026)
Ecommerce customer support agents spend between 60% and 70% of their time looking up tracking numbers and responding to repetitive inquiries.
- Reported as a range of 60% to 70%
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
60%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
alhena.ai
Primary
Tier C
https://alhena.ai/blog/agentic-commerce-narvar-reduce-support-costs/ ↗
Source Article
Narvar + Agentic Commerce: Cut Support Costs by Half
Original Research
alhena.ai
· Original study ↗
Methodology
Range 60-70%; midpoint extracted
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
ecommerce support agents: 60% share of agent time on repetitive inquiries. Source: alhena.ai (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/agents-60-70pct-time-repetitive
HTML Embed
<blockquote cite="https://lighthousedata.io/data/agents-60-70pct-time-repetitive" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>60%</strong> -- share of agent time on repetitive inquiries for ecommerce support agents<br><small>Source: alhena.ai (2026) · <a href="https://lighthousedata.io/data/agents-60-70pct-time-repetitive" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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