B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
15%
15% -- agent turnover reduction for Harte Hanks contact centre agents (2025)
Employee engagement initiatives contributed to a 15% reduction in agent turnover at Harte Hanks.
- Attributed to engagement initiatives including Slack games and virtual happy hours
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
15%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
insights-me.com
Primary
Tier C
https://insights-me.com/human-vs-automation-contact-centers/ ↗
Source Article
Human vs. Automation: The Contact Centre Battle Customers Are Winning
Human vs. Automation: The Contact Centre Battle Customers Are Winning
It’s a showdown in contact centres: automation versus the human touch. Businesses love the speed of chatbots and IVRs, but customers? They’re still reaching for the phone, craving real conversations. With 62% of interactions happe…
Original Research
insights-me.com
· Original study ↗
Methodology
Company-specific claim, not aggregate industry data
Methodology documented
Segmentation
IndustryB2C
Company SizeEnterprise
Cite this stat
Plain Text
Harte Hanks contact centre agents: 15% agent turnover reduction. Source: insights-me.com (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/agent-turnover-drop-15
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<blockquote cite="https://lighthousedata.io/data/agent-turnover-drop-15" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>15%</strong> -- agent turnover reduction for Harte Hanks contact centre agents<br><small>Source: insights-me.com (2025) · <a href="https://lighthousedata.io/data/agent-turnover-drop-15" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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