B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
56%
56% -- planned agent assist investment increase share for enterprise contact center executives (2020-02)
56% of enterprise contact center executives surveyed planned to increase investment in agent assist programs over the short term (12-18 months).
- Completed in February 2020 prior to the widespread impacts of the COVID-19 pandemic.
Attribution:
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Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
56%
Unit
Percentage
Data Vintage
2020-02
Entity
Sample Size
540
Geography
Global
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Ryan Strategic Advisory
Primary
Tier B
https://execsintheknow.com/magazines/april-2020-issue/digital-customer-experience-cx-trends-todays-s… ↗
Source Article
Digital Customer Experience (CX) Trends: Today's Solution, Tomorrow's Norm
Digital Customer Experience (CX) Trends: Today’s Solution, Tomorrow’s Norm
By: George Puig of TELUS International
While every business organization is struggling to navigate the impact of the COVID-19 pandemic, those organizations that are consumer-facing are dealing with unique challenges. Today, c…
Original Research
Ryan Strategic Advisory
· Original study ↗
Methodology
Global survey by Ryan Strategic Advisory
Methodology documented
Segmentation
IndustryB2B
Company SizeEnterprise
RegionGlobal
RoleAll marketers
Channelprint
Cite this stat
Plain Text
enterprise contact center executives: 56% planned agent assist investment increase share. Source: Ryan Strategic Advisory (2020-02). Via Lighthouse Intelligence -- https://lighthousedata.io/data/agent-assist-investment-increase-56
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<blockquote cite="https://lighthousedata.io/data/agent-assist-investment-increase-56" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>56%</strong> -- planned agent assist investment increase share for enterprise contact center executives<br><small>Source: Ryan Strategic Advisory (2020-02) · <a href="https://lighthousedata.io/data/agent-assist-investment-increase-56" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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