B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
42%
42% -- average handle time reduction for Ada (2026)
Ada claims a 42% lower handle time.
- Vendor's own claim published on Ada's homepage
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
42%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
50
Citation Chain
60
Independence
30
Methodology
45
Freshness
95
Source
Drag
Primary
Tier C
https://www.dragapp.com/blog/ai-support-agents-compared/ ↗
Source Article
Sierra vs Decagon vs Fin vs Ada (2026): The Honest Comparison, and the Question to Ask First
Original Research
Drag
· Original study ↗
Methodology
Ada's own data
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Ada: 42% average handle time reduction. Source: Drag (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/ada-handle-time-reduction
HTML Embed
<blockquote cite="https://lighthousedata.io/data/ada-handle-time-reduction" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>42%</strong> -- average handle time reduction for Ada<br><small>Source: Drag (2026) · <a href="https://lighthousedata.io/data/ada-handle-time-reduction" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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