B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
24 hours
24 hours -- actual email response time for companies (2025)
Most companies take more than 24 hours to reply to email inquiries.
- The source states 'more than 24 hours' rather than an exact average or point estimate.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
24 hours
Unit
Duration Hours
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Forrester
Primary
Tier C
https://www.wowcustomersupport.com/blog/email-support-outsourcing-improves-customer-retention/ ↗
Source Article
Email Support Outsourcing Services Can Improve
When I first began working with eCommerce and service-based companies, I didn't realize the power of email support. It just seemed like another channel—plain, passive, and easily overlooked in favor of live chat or phone. But I've come to learn something critical: email support is where long-term cu…
Original Research
Forrester
· Original study ↗
Methodology
Cited from Forrester research; threshold value, actual average not stated
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
companies: 24 hours actual email response time. Source: Forrester (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/actual-email-response-time-24-hours
HTML Embed
<blockquote cite="https://lighthousedata.io/data/actual-email-response-time-24-hours" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>24 hours</strong> -- actual email response time for companies<br><small>Source: Forrester (2025) · <a href="https://lighthousedata.io/data/actual-email-response-time-24-hours" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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