B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
74
74 -- customer satisfaction index score for US utilities sector (2025)
In 2025, the ACSI customer satisfaction score for utilities was 74 out of 100.
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Lighthouse Research Team
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Source verified
Evidence graded
Value
74
Unit
Score
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
American Customer Satisfaction Index (ACSI)
Primary
Tier B
https://sprosty.net/2026/04/15/a-faster-path-to-customer-centered-operations/ ↗
Source Article
Three Moves That Give Regulated Industry Leaders a Faster Path to Customer-Centered Operations | Sprosty Network
Most utility and telecom providers are not falling short due to a lack of discipline. They are disciplined. They know how to deliver reliability, manage risk, deploy capital, and operate within complex regulatory environments. Those capabilities remain essential.
But they are no longer enough.
What …
Original Research
American Customer Satisfaction Index (ACSI)
· Original study ↗
Methodology
ACSI (American Customer Satisfaction Index) scores for the utilities sector, showing declining satisfaction, as cited by Sprosty Network
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
US utilities sector: 74 customer satisfaction index score. Source: American Customer Satisfaction Index (ACSI) (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/acsi-utility-customer-satisfaction-2025
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<blockquote cite="https://lighthousedata.io/data/acsi-utility-customer-satisfaction-2025" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>74</strong> -- customer satisfaction index score for US utilities sector<br><small>Source: American Customer Satisfaction Index (ACSI) (2025) · <a href="https://lighthousedata.io/data/acsi-utility-customer-satisfaction-2025" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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