B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
80
80 -- customer satisfaction score for Samsung cell phones (2022-2023)
Samsung cell phones received an ACSI customer satisfaction score of 80 in the 2022-2023 study.
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
80
Unit
Score
Data Vintage
2022-2023
Entity
Sample Size
15,881
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
American Customer Satisfaction Index (ACSI)
Primary
Tier A
https://digitalmedianet.com/apple-secures-top-spot-in-cell-phone-market-but-shares-lead-among-5g-pho… ↗
Source Article
Apple Secures Top Spot in Cell Phone Market but Shares Lead Among 5G Phones With Samsung, ACSI Data Show
Apple Secures Top Spot in Cell Phone Market but Shares Lead Among 5G Phones With Samsung, ACSI Data Show
ANN ARBOR, Mich.–(BUSINESS WIRE)–#cellphones–Customer satisfaction with wireless service overall improves 1% to a score of 74 (out of 100), according to the American Customer Satisfaction Index (…
Original Research
American Customer Satisfaction Index (ACSI)
· Original study ↗
Methodology
ACSI study
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Samsung cell phones: 80 customer satisfaction score. Source: American Customer Satisfaction Index (ACSI) (2022-2023). Via Lighthouse Intelligence -- https://lighthousedata.io/data/acsi-samsung-satisfaction-2023
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<blockquote cite="https://lighthousedata.io/data/acsi-samsung-satisfaction-2023" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>80</strong> -- customer satisfaction score for Samsung cell phones<br><small>Source: American Customer Satisfaction Index (ACSI) (2022-2023) · <a href="https://lighthousedata.io/data/acsi-samsung-satisfaction-2023" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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