B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Aging
78%
78% -- transaction abandonment rate for consumers (2024)
78% of people have abandoned a transaction midway due to poor customer service.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
78%
Unit
Percentage
Data Vintage
2024
Entity
Geography
Global
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Yokel Local
Primary
Tier C
https://matterway.io/blogsai/navigating-the-digital-maze-innovative-solutions-for-friction ↗
Source Article
Navigating the Digital Maze: Innovative Solutions for Friction
Table of contents:
This is some text inside of a div block.
Soeren Munke
May 29, 2024
Getting a handle on digital friction is like finding that pebble in your shoe. It's small but can really mess up your walk. Digital friction is the extra hassle employees deal with when they're trying to get stuff …
Original Research
Yokel Local
· Original study ↗
Methodology
Survey cited via Yokel Local; original methodology not stated
Methodology documented
Segmentation
IndustryRetail
RegionGlobal
Channelcontent
Cite this stat
Plain Text
consumers: 78% transaction abandonment rate. Source: Yokel Local (2024). Via Lighthouse Intelligence -- https://lighthousedata.io/data/abandoned-transaction-poor-service-78pct
HTML Embed
<blockquote cite="https://lighthousedata.io/data/abandoned-transaction-poor-service-78pct" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>78%</strong> -- transaction abandonment rate for consumers<br><small>Source: Yokel Local (2024) · <a href="https://lighthousedata.io/data/abandoned-transaction-poor-service-78pct" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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