B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
89%
89% -- percentage of customers influence repurchase for customers (2026)
89% of customers state that first response time influences whether they will repurchase from a company.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
89%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
50
Citation Chain
20
Independence
30
Methodology
45
Freshness
86
Source
Supp
Primary
Tier A
https://www.edesk.com/es/blog/customer-service-tools/ ↗
Source Article
7 Mejor software de atención al cliente para comercio electrónico con Vision unica del cliente (2026)
Versión rápida: eDesk para vendedores de mercadillos multicanal. Gorgias si eres DTC de Shopify. Kustomer para empresas B2C de gran volumen. Freshdesk para equipos pequeños con presupuesto limitado. Help Scout para PYMES que buscan simplicidad. Re:amaze para operaciones en varias tiendas. Zendesk pa…
Original Research
Supp
· Original study ↗
Methodology
estudio comparativo de Supp sobre tiempos de respuesta
Methodology documented
Segmentation
Channelcommon_crawl
Cite this stat
Plain Text
customers: 89% percentage of customers influence repurchase. Source: Supp (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/89-percent-of-customers-influence-repurchase-2026
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<blockquote cite="https://lighthousedata.io/data/89-percent-of-customers-influence-repurchase-2026" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>89%</strong> -- percentage of customers influence repurchase for customers<br><small>Source: Supp (2026) · <a href="https://lighthousedata.io/data/89-percent-of-customers-influence-repurchase-2026" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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