B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
78%
78% -- customer satisfaction increase for businesses using outsourced support (2026)
Businesses using outsourced support report a 78% increase in customer satisfaction according to Clutch.
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
78%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Clutch
Primary
Tier C
https://xfusion.io/customer-experience/building-bridges-not-silos-aligning-cultures-for-seamless-saa… ↗
Source Article
Building Bridges, Not Silos: Aligning Cultures for Seamless SaaS Support
Original Research
Clutch
· Original study ↗
Methodology
Source: Clutch
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
businesses using outsourced support: 78% customer satisfaction increase. Source: Clutch (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/78-percent-customer-satisfaction-increase
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<blockquote cite="https://lighthousedata.io/data/78-percent-customer-satisfaction-increase" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>78%</strong> -- customer satisfaction increase for businesses using outsourced support<br><small>Source: Clutch (2026) · <a href="https://lighthousedata.io/data/78-percent-customer-satisfaction-increase" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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