B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
6
6 -- nps improvement points for Companies closing the NPS feedback loop within 48 hours (2026)
Companies that close the feedback loop within 48 hours see their Net Promoter Score (NPS) increase by an average of 6 points.
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Lighthouse Research Team
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Source verified
Evidence graded
Value
6
Unit
Score
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
CustomerGauge
Primary
Tier C
https://surveygauge.com/knowledge/blog/detractor-recovery ↗
Source Article
Detractor Recovery Playbook for B2B
Detractor Recovery: The Playbook for Saving Unhappy B2B Accounts
A detractor is not a lost account. It is the most recoverable revenue you have, but only if you treat recovery as a process with deadlines and owners, not a goodwill gesture. Here is the playbook.
- Detractor recovery is the structured…
Original Research
CustomerGauge
· Original study ↗
Methodology
CustomerGauge benchmark research as cited by SurveyGauge blog
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Companies closing the NPS feedback loop within 48 hours: 6 nps improvement points. Source: CustomerGauge (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/48h-close-loop-nps-lift-6-points
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<blockquote cite="https://lighthousedata.io/data/48h-close-loop-nps-lift-6-points" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>6</strong> -- nps improvement points for Companies closing the NPS feedback loop within 48 hours<br><small>Source: CustomerGauge (2026) · <a href="https://lighthousedata.io/data/48h-close-loop-nps-lift-6-points" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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