B
Evidence Grade B
Graded
under review
Safe to Cite
Dated
93%
93% -- self service rate for Zoom (2023)
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
93%
Unit
Percentage
Data Vintage
2023
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Score breakdown
Extraction
95
Source Trust
50
Citation Chain
90
Independence
50
Methodology
45
Freshness
81
Source
Zoom
Primary
Tier A
https://www.customer-experience.live/post/zoom-on-zoom-how-we-re-reinventing-customer-experience-fro… ↗
Source Article
Creating a customer experience maturity model: measuring CX progress
By audience
Small and midsize businessEnterprise
Information TechnologyCustomer ExperienceSales and RevenueFacilitiesMarketing and Events
Customer experience maturity helps you know how well you meet your customers’ CX expectations. Here's how to create a CX maturity model.
7 min read
Published on A…
Original Research
Zoom
· Original study ↗
Methodology
Reported self-service rate from Zoom's AI-powered chatbot.
Methodology documented
Segmentation
Channelcommon_crawl
Cite this stat
Plain Text
Zoom: 93% self service rate. Source: Zoom (2023). Via Lighthouse Intelligence -- https://lighthousedata.io/data/zoom-self-service-rate-2023
HTML Embed
<blockquote cite="https://lighthousedata.io/data/zoom-self-service-rate-2023" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>93%</strong> -- self service rate for Zoom<br><small>Source: Zoom (2023) · <a href="https://lighthousedata.io/data/zoom-self-service-rate-2023" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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