B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
72
72 -- net promoter score for Zoom (2023-2025)
Zoom's Net Promoter Score (NPS) benchmark is 72.
- NPS scores fluctuate over time and vary by survey methodology.
- Directional benchmarks based on publicly reported data and third-party research.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
72
Unit
Score
Data Vintage
2023-2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
AnnounceKit
Primary
Tier C
https://announcekit.app/blog/what-is-a-good-nps-score-for-saas/ ↗
Source Article
What Is A Good NPS Score For SaaS? Making The Most Of Your Net Promoter Score
Original Research
AnnounceKit
· Original study ↗
Methodology
Publicly reported data and third-party research compiled by AnnounceKit.
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Zoom: 72 net promoter score. Source: AnnounceKit (2023-2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/zoom-nps-2026
HTML Embed
<blockquote cite="https://lighthousedata.io/data/zoom-nps-2026" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>72</strong> -- net promoter score for Zoom<br><small>Source: AnnounceKit (2023-2025) · <a href="https://lighthousedata.io/data/zoom-nps-2026" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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