B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
91%
91% -- willingness to recommend for Zoom Contact Center (2026)
Zoom Contact Center holds a 91% willingness to recommend rating on Gartner Peer Insights.
- Peer Insights scores reflect self-selected reviewers
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
91%
Unit
Percentage
Data Vintage
2026
Entity
Geography
Global
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
30
Freshness
95
Source
Gartner Peer Insights
Primary
Tier B
https://www.inflectioncx.com/intelligence/analysis/zoom-contact-center-vs-dialpad ↗
Source Article
Zoom Contact Center vs Dialpad: 2026 Mid-Market Comparison [AI Coaching, Pricing, Scale] - InflectionCX
Gannon Costello
CX Technology Analyst
Zoom Contact Center is the stronger CCaaS choice for mid-market and growing enterprise buyers in 2026. Dialpad offers genuine AI coaching depth — its proprietary DialpadGPT model and real-time agent assistance represent legitimate technology — but documented cal…
Original Research
Gartner Peer Insights
· Original study ↗
Methodology
Gartner Peer Insights self-selected reviewers
Methodology documented
Segmentation
IndustryFinTech
Company SizeEnterprise
RegionGlobal
RoleAll marketers
Cite this stat
Plain Text
Zoom Contact Center: 91% willingness to recommend. Source: Gartner Peer Insights (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/zoom-ccaas-peer-insights-recommendation
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<blockquote cite="https://lighthousedata.io/data/zoom-ccaas-peer-insights-recommendation" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>91%</strong> -- willingness to recommend for Zoom Contact Center<br><small>Source: Gartner Peer Insights (2026) · <a href="https://lighthousedata.io/data/zoom-ccaas-peer-insights-recommendation" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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