B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
4
4 -- average review rating for Zendesk (2025)
Zendesk has a 4.2 out of 5-star rating based on over 2,700 evaluations on G2.
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
4
Unit
Score
Data Vintage
2025
Entity
Sample Size
2,700
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
G2
Primary
Tier C
https://chaty.app/blog/zendesk-chat-alternatives/ ↗
Source Article
Zendesk Chat Alternatives and Similar Chat Apps - Chaty
We understand that trusting any chat platform you come across online is difficult. After all, it’s a financial investment. That’s why companies are hesitant to switch between their tools.
Considering your concerns, we’ve put together a list of tools that can assist your company in making the switch …
Original Research
G2
· Original study ↗
Methodology
Aggregated G2 user reviews as reported by Chaty blog
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Zendesk: 4 average review rating. Source: G2 (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/zendesk-g2-rating-4-2
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<blockquote cite="https://lighthousedata.io/data/zendesk-g2-rating-4-2" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>4</strong> -- average review rating for Zendesk<br><small>Source: G2 (2025) · <a href="https://lighthousedata.io/data/zendesk-g2-rating-4-2" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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