B Evidence Grade B Graded under review Safe to Cite Recent

10 -- nps improvement for Companies using structured VoC programs (2025)

Name: Nps Improvement Statistics
Creator: Lighthouse Intelligence
Published: 2026-09-16

2025 · Monday.com

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Attribution: Monday.com View source

Lighthouse Research Team

Last verified: 2026-09-16 · How we verify data →

Source verified Evidence graded

Value

Unit

Score

Data Vintage

2025

Entity

Companies using structured VoC programs

Evidence Quality

Strong, reliable evidence

Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.

61/100 confidence

Single source - not yet corroborated

Score breakdown

Extraction

Source Trust

Citation Chain

Independence

Methodology

Freshness

Source

Monday.com Primary Tier C

https://www.vendmoore.com/post/how-to-gather-customer-feedback ↗

Confidence: 48/100 Vintage: 2025 Channel: Deep Crawl

Source Article

How to Gather Customer Feedback for Vending Programs

How to Gather Customer Feedback for Vending Programs A lot of break room feedback starts the same way. Someone tells the office manager the machine is “never stocked right,” a night-shift supervisor says the card reader failed again, and a few employees ask for better snacks, but nobody can say how …

Original Research

Monday.com · Original study ↗

Methodology

Range 10-15 points over 12-24 months; midpoint used. Cited from Monday.com guidance.

Methodology documented

Segmentation

Industrymarketing

Cite this stat

Plain Text

Companies using structured VoC programs: 10 nps improvement. Source: Monday.com (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/voc-program-nps-improvement-10-15

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<blockquote cite="https://lighthousedata.io/data/voc-program-nps-improvement-10-15" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>10</strong> -- nps improvement for Companies using structured VoC programs<br><small>Source: Monday.com (2025) · <a href="https://lighthousedata.io/data/voc-program-nps-improvement-10-15" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>

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