B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Aging
38%
38% -- share of customers who would use service more if support available for vending and self-service customers (2024)
Nearly 38% of vending and self-service customers stated they would use the service more if they knew help was easily available.
- Source states 'nearly 38%'
Attribution:
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Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
38%
Unit
Percentage
Data Vintage
2024
Entity
Geography
Global
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
ZippyAssist
Primary
Tier B
https://zippyassist.com/blog/vending-customers-willing-to-spend-more ↗
Source Article
Vending customers are willing to buy more. | ZippyAssist
Blog
Vending customers are willing to buy more.
With some help.
In our recent research, vending and self-service customers not only told us that access to customer support was important to them – more important than price. It also turns out that it would encourage many people to spend more. But how …
Original Research
ZippyAssist
· Original study ↗
Methodology
ZippyAssist customer survey of vending and self-service customers
Methodology documented
Segmentation
IndustryRetail
RegionGlobal
Channelcontent
Cite this stat
Plain Text
vending and self-service customers: 38% share of customers who would use service more if support available. Source: ZippyAssist (2024). Via Lighthouse Intelligence -- https://lighthousedata.io/data/vending-customers-use-more-with-support-38pct
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<blockquote cite="https://lighthousedata.io/data/vending-customers-use-more-with-support-38pct" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>38%</strong> -- share of customers who would use service more if support available for vending and self-service customers<br><small>Source: ZippyAssist (2024) · <a href="https://lighthousedata.io/data/vending-customers-use-more-with-support-38pct" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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