B Evidence Grade B Graded accuracy verified by the review judge Safe to Cite Current

30%

30% -- ivr automated problem resolution rate for US utilities industry (2026)

Name: Ivr Automated Problem Resolution Rate Statistics
Creator: Lighthouse Intelligence
Published: 2026-09-28

2026 · BlastPoint

The utility industry standard for resolving problems through IVR automation is 30-40%.

Reported as a benchmark range of 30-40%

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Attribution: BlastPoint View source

Lighthouse Research Team

Last verified: 2026-09-28 · How we verify data →

Source verified Evidence graded

Value

30%

Unit

Percentage

Data Vintage

2026

Entity

US utilities industry

Evidence Quality

Strong, reliable evidence

Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.

64/100 confidence

Single source - not yet corroborated

Score breakdown

Extraction

Source Trust

Citation Chain

Independence

Methodology

Freshness

Source

BlastPoint Primary Tier B

https://blastpoint.com/how-lge-and-ku-are-making-energy-more-affordable-for-customers/ ↗

Confidence: 53/100 Vintage: 2026 Channel: Common Crawl

Source Article

How LG&E and KU Are Making Energy More Affordable for Customers

Original Research

BlastPoint · Original study ↗

Methodology

Range 30-40%, midpoint used. Industry benchmark cited by BlastPoint.

Methodology documented

Segmentation

Industrymarketing

Cite this stat

Plain Text

US utilities industry: 30% ivr automated problem resolution rate. Source: BlastPoint (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/utility-ivr-industry-standard-resolution

HTML Embed

<blockquote cite="https://lighthousedata.io/data/utility-ivr-industry-standard-resolution" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>30%</strong> -- ivr automated problem resolution rate for US utilities industry<br><small>Source: BlastPoint (2026) · <a href="https://lighthousedata.io/data/utility-ivr-industry-standard-resolution" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>

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