B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
1%
1% -- users unable to reach human agent for chatbot users (2025)
1% of users state they cannot reach a human agent even after exhausting interaction options with a chatbot.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
1%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
uu3.co.uk
Primary
Tier C
https://www.uu3.co.uk/ux-autopsy-case-008-death-by-lying-chatbot-customer-service-edition/ ↗
Source Article
UX Autopsy Case 008: Death by Lying Chatbot (Customer Service Edition)
Filed under: Crimes Against Usability
Status: Case 008 – Active Investigation
Subject: Death by Lying Chatbot (customer service edition)
Case Summary
The chatbot swore it was listening. The chatbot lied.
Behind the fake blinking dots and hollow empathy, users were abandoned, gaslit, and flogged with…
Original Research
uu3.co.uk
· Original study ↗
Methodology
Value appears possibly misstated in source (likely intended as a larger figure); extracted verbatim.
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
chatbot users: 1% users unable to reach human agent. Source: uu3.co.uk (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/users-cant-reach-human-after-chatbot
HTML Embed
<blockquote cite="https://lighthousedata.io/data/users-cant-reach-human-after-chatbot" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>1%</strong> -- users unable to reach human agent for chatbot users<br><small>Source: uu3.co.uk (2025) · <a href="https://lighthousedata.io/data/users-cant-reach-human-after-chatbot" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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