B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
31%
31% -- session abandonment rate for Users of a major U.S. financial platform during its October 2025 outage (2025-10)
During an October 2025 outage of a major U.S. financial platform, session abandonment spiked to over 31% within minutes.
- The source notes abandonment spiked to 'over 31%' during peak disruption within minutes.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
31%
Unit
Percentage
Data Vintage
2025-10
Entity
Sample Size
44,000
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Glassbox
Primary
Tier A
https://www.glassbox.com/blog/recover-fast-platform-outages/ ↗
Source Article
How To Recover Fast From Platform Outages
How To Recover Fast From Platform Outages
In a recent analysis of a major U.S. financial platform’s outage in October 2025, we saw just how quickly a small service disruption can escalate—causing over 295,000 errors across nearly 44,000 user sessions.
Moments like these highlight a hard truth: Outag…
Original Research
Glassbox
· Original study ↗
Methodology
Peak abandonment rate reached within minutes as customers hit repeated login and home screen errors; based on Glassbox session-replay analysis of ~44,000 affected user sessions.
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Users of a major U.S. financial platform during its October 2025 outage: 31% session abandonment rate. Source: Glassbox (2025-10). Via Lighthouse Intelligence -- https://lighthousedata.io/data/us-financial-platform-outage-abandonment-rate
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<blockquote cite="https://lighthousedata.io/data/us-financial-platform-outage-abandonment-rate" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>31%</strong> -- session abandonment rate for Users of a major U.S. financial platform during its October 2025 outage<br><small>Source: Glassbox (2025-10) · <a href="https://lighthousedata.io/data/us-financial-platform-outage-abandonment-rate" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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