B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
$19
$19 -- average hourly wage for US Customer Service Representatives (2026-04)
The average base wage for US Customer Service Representatives is $19.16 per hour according to Indeed job postings data.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
$19
Unit
Currency Usd
Data Vintage
2026-04
Entity
Sample Size
187,100
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Indeed
Primary
Tier B
https://klariqo.com/blog/ai-voice-agent-vs-human-agent-cost/ ↗
Source Article
AI Voice Agent vs Human Agent: 2026 Cost Math
AI Voice Agent vs Human Agent: 2026 Cost Math
AI Voice Agent vs Human Agent: 2026 Cost Math
TL;DR:
- US in-house call center agent fully-loaded: ~$0.45-$0.55 per productive minute. US BPO outsourced: $0.42-$0.67. Offshore BPO (Philippines, India): $0.10-$0.25.
- Klariqo AI voice agent: $0.15/min all…
Original Research
Indeed
· Original study ↗
Methodology
Indeed salary data aggregated from 187,100 salaries in job postings; range $10.78-$34.04
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
US Customer Service Representatives: $19 average hourly wage. Source: Indeed (2026-04). Via Lighthouse Intelligence -- https://lighthousedata.io/data/us-csr-average-hourly-wage-2026
HTML Embed
<blockquote cite="https://lighthousedata.io/data/us-csr-average-hourly-wage-2026" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>$19</strong> -- average hourly wage for US Customer Service Representatives<br><small>Source: Indeed (2026-04) · <a href="https://lighthousedata.io/data/us-csr-average-hourly-wage-2026" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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