B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
85%
85% -- customers considering provider change after unsatisfactory claims for insurance customers (2025)
Over 85% of customers unsatisfied with their last claims processing considered switching their insurance providers.
- Original survey source not cited
- Source states 'Over 85%'
Attribution:
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Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
85%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
60
Independence
30
Methodology
45
Freshness
95
Source
pchhealth.global
Primary
Tier C
https://pchhealth.global/blog/generative-ai-healthcare-payers-revolutionary-approach ↗
Source Article
Generative AI for healthcare payers: Transforming future
The healthcare insurance industry is on the verge of a profound digital transformation. Traditional business models are rapidly evolving to embrace new paradigms like connected insurance, usage-based premiums, and smart underwriting.
According to a recent survey, 95% of insurance executives plan to …
Original Research
pchhealth.global
· Original study ↗
Methodology
Survey cited by secondary source; original survey not named
Methodology documented
Segmentation
Industryfinance
Cite this stat
Plain Text
insurance customers: 85% customers considering provider change after unsatisfactory claims. Source: pchhealth.global (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/unsatisfied-claims-provider-switch-85pct
HTML Embed
<blockquote cite="https://lighthousedata.io/data/unsatisfied-claims-provider-switch-85pct" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>85%</strong> -- customers considering provider change after unsatisfactory claims for insurance customers<br><small>Source: pchhealth.global (2025) · <a href="https://lighthousedata.io/data/unsatisfied-claims-provider-switch-85pct" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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