B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Aging
31.8%
31.8% -- percent calls hangup while on hold for unconnected dealership calls (2024)
31.8% of unconnected dealership calls resulted from customers hanging up while on hold in 2024.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
31.8%
Unit
Percentage
Data Vintage
2024
Entity
Sample Size
3,000
Geography
US
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Car Wars
Primary
Tier B
https://www.useflai.com/blog/missed-call-statistics-revenue-lost-at-your-dealership ↗
Source Article
How Missed Calls Cost Dealerships $850K+ Per Year
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Blogs & Guides
Missed call statistics reveal dealerships lose $850K-$1.17M yearly in service revenue. Calculate your actual cost with real industry data.
January 26, 2026
You’re not reading this because you’re curious about phone statistics. You’re rea…
Original Research
Car Wars
· Original study ↗
Methodology
Car Wars phone performance analysis covering nearly 3,000 dealerships
Methodology documented
Segmentation
IndustryRetail
Company SizeSMB
RegionUS
Channelcontent
Cite this stat
Plain Text
unconnected dealership calls: 31.8% percent calls hangup while on hold. Source: Car Wars (2024). Via Lighthouse Intelligence -- https://lighthousedata.io/data/unconnected-calls-hangup-on-hold
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<blockquote cite="https://lighthousedata.io/data/unconnected-calls-hangup-on-hold" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>31.8%</strong> -- percent calls hangup while on hold for unconnected dealership calls<br><small>Source: Car Wars (2024) · <a href="https://lighthousedata.io/data/unconnected-calls-hangup-on-hold" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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