B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
44%
44% -- customers frustrated by security protocols for UK customers (2025-07)
44% of UK customers have felt frustrated when navigating organisations' security protocols or systems.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
44%
Unit
Percentage
Data Vintage
2025-07
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Institute of Customer Service
Primary
Tier B
https://www.answer-4u.com/blog/ukcsi-2025 ↗
Source Article
What the UKCSI 2025 Tells Us About the Role of Telephone Answering
Original Research
Institute of Customer Service
· Original study ↗
Methodology
UK Customer Satisfaction Index survey by the Institute of Customer Service
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
UK customers: 44% customers frustrated by security protocols. Source: Institute of Customer Service (2025-07). Via Lighthouse Intelligence -- https://lighthousedata.io/data/ukcsi-security-protocol-frustration-2025
HTML Embed
<blockquote cite="https://lighthousedata.io/data/ukcsi-security-protocol-frustration-2025" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>44%</strong> -- customers frustrated by security protocols for UK customers<br><small>Source: Institute of Customer Service (2025-07) · <a href="https://lighthousedata.io/data/ukcsi-security-protocol-frustration-2025" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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