B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
186,000
186,000 -- formal complaints recorded for UK housing providers (2023)
Housing providers recorded 186,000 formal complaints between April 2023 and December 2023.
- Official figures may understate total complaints, which TSM survey data suggests could exceed 1 million
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
186,000
Unit
Count
Data Vintage
2023
Entity
Sample Size
171
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Housemark
Primary
Tier A
https://www.housemark.co.uk/news/new-satisfaction-and-feedback-service-launched/ ↗
Source Article
New satisfaction and feedback service launched, as study finds resident complaints ‘top 1 million’ - Housemark
The number of resident complaints is likely to be much higher than official numbers and could be more than 1 million since April 2023, according to analysis by housing data expert Housemark.
Although housing providers have recorded 186,000 formal complaints since April 2023, Tenant Satisfaction Meas…
Original Research
Housemark
· Original study ↗
Methodology
Housemark monthly Pulse Report based on data from 171 housing providers to 31 December 2023
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
UK housing providers: 186,000 formal complaints recorded. Source: Housemark (2023). Via Lighthouse Intelligence -- https://lighthousedata.io/data/uk-housing-formal-complaints-2023
HTML Embed
<blockquote cite="https://lighthousedata.io/data/uk-housing-formal-complaints-2023" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>186,000</strong> -- formal complaints recorded for UK housing providers<br><small>Source: Housemark (2023) · <a href="https://lighthousedata.io/data/uk-housing-formal-complaints-2023" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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