B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
49
49 -- customer service quality score for UK fashion retailers (2023)
The industry average customer service quality score for leading UK fashion retailers was 49.35 out of 100 based on a test of 10 brands.
Attribution:
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Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
49
Unit
Score
Data Vintage
2023
Entity
Sample Size
10
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
SaaSGenius.com
Primary
Tier A
https://www.saasgenius.com/blog-customer-service/most-helpful-helpdesks/ ↗
Source Article
The Most Helpful Help Desks: Efficient Customer Service (2023)
Introduction
In a fast-moving technological world, where everything from shopping to managing utilities can be done online, consumers expect quick and easy access to everything – including customer service.
As a result, companies’ customer service – whether it’s live chat, telephone, email or social…
Original Research
SaaSGenius.com
· Original study ↗
Methodology
SaaSGenius contacted 10 UK fashion retailers via live chat, phone, email and Twitter, scoring on response times, clicks, messages, Trustpilot rating
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
UK fashion retailers: 49 customer service quality score. Source: SaaSGenius.com (2023). Via Lighthouse Intelligence -- https://lighthousedata.io/data/uk-fashion-customer-service-avg-2023
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<blockquote cite="https://lighthousedata.io/data/uk-fashion-customer-service-avg-2023" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>49</strong> -- customer service quality score for UK fashion retailers<br><small>Source: SaaSGenius.com (2023) · <a href="https://lighthousedata.io/data/uk-fashion-customer-service-avg-2023" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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