B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
18%
18% -- contact centre vacancy rate for UK contact centres (2025)
UK contact centres experience vacancy rates between 18% and 22%.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
18%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
toptenaiagents.co.uk
Primary
Tier C
https://toptenaiagents.co.uk/core-ai-bus-apps/customer-support.html ↗
Source Article
AI Customer Support Agents for UK Businesses | 2026 Guide
Introduction & Market Context
UK contact centres have a staffing crisis. 18-22% vacancy rates. Rising wages. Customers who expect instant responses at 2am on a Sunday. The maths doesn't work with a human-only model. Which is why 68% of large UK companies have now deployed AI in some form within thei…
Original Research
toptenaiagents.co.uk
· Original study ↗
Methodology
Range 18-22%, midpoint used
Methodology documented
Trend Over Time
| Period | Value | Change |
|---|---|---|
| 2025 (current) | 18% | |
| 2026 | 18% | 0% |
Segmentation
Industrymarketing
Cite this stat
Plain Text
UK contact centres: 18% contact centre vacancy rate. Source: toptenaiagents.co.uk (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/uk-contact-centre-vacancy-rate-2025
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<blockquote cite="https://lighthousedata.io/data/uk-contact-centre-vacancy-rate-2025" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>18%</strong> -- contact centre vacancy rate for UK contact centres<br><small>Source: toptenaiagents.co.uk (2025) · <a href="https://lighthousedata.io/data/uk-contact-centre-vacancy-rate-2025" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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