B Evidence Grade B Graded accuracy verified by the review judge Safe to Cite Aging

64%

64% -- travellers citing shorter queues as most wanted improvement for airline/hospitality travellers (2024)

Name: Travellers Citing Shorter Queues As Most Wanted Improvement Statistics
Creator: Lighthouse Intelligence
Published: 2026-09-29

2024 · SITA

According to the SITA 2024 Passenger IT Insights report, 64% of travellers name shorter queues as their most wanted improvement.

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Attribution: SITA View source

Lighthouse Research Team

Last verified: 2026-09-29 · How we verify data →

Source verified Evidence graded

Value

64%

Unit

Percentage

Data Vintage

2024

Entity

airline/hospitality travellers

Geography

Global

Evidence Quality

Strong, reliable evidence

Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.

61/100 confidence

Single source - not yet corroborated

Score breakdown

Extraction

Source Trust

Citation Chain

Independence

Methodology

Freshness

Source

SITA Primary Tier B

https://www.alliants.com/products/kiosks ↗

Confidence: 53/100 Vintage: 2024 Channel: Common Crawl

Source Article

Alliants Kiosks | Self-Service Hospitality Kiosks for Faster Guest Check-In

Original Research

SITA · Original study ↗

Methodology

SITA 2024 Passenger IT Insights report, as cited by Alliants

Methodology documented

Segmentation

IndustryTravel RegionGlobal

Cite this stat

Plain Text

airline/hospitality travellers: 64% travellers citing shorter queues as most wanted improvement. Source: SITA (2024). Via Lighthouse Intelligence -- https://lighthousedata.io/data/travellers-shorter-queues-sita-2024

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<blockquote cite="https://lighthousedata.io/data/travellers-shorter-queues-sita-2024" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>64%</strong> -- travellers citing shorter queues as most wanted improvement for airline/hospitality travellers<br><small>Source: SITA (2024) · <a href="https://lighthousedata.io/data/travellers-shorter-queues-sita-2024" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>

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