B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
50%
50% -- annual training hours for global banking client (2023)
A global banking client using eGain's knowledge management system reduced training time by 50%.
- Expanded to 11 countries with mostly novice agents in workforce
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
50%
Unit
Percentage
Data Vintage
2023
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
50
Citation Chain
90
Independence
30
Methodology
45
Freshness
81
Source
eGain
Primary
Tier A
https://bizibl.com/cx/article/secret-customer-loyalty-knowledge-management-roi ↗
Source Article
The Secret to Customer Loyalty + Knowledge Management ROI
The Secret to Customer Loyalty + Knowledge Management ROI
What is the secret to customer loyalty? The answer straight from ~50,000 consumers, per a massive survey conducted by Corporate Executive Board (now part of Gartner), was "Make it easy to get service". To find the recipe for “ease,” Forrester…
Original Research
eGain
· Original study ↗
Methodology
Reduced training time while expanding to 11 countries.
Methodology documented
Segmentation
Channelcommon_crawl
Cite this stat
Plain Text
global banking client: 50% annual training hours. Source: eGain (2023). Via Lighthouse Intelligence -- https://lighthousedata.io/data/training-time-reduction-banking-client-2023
HTML Embed
<blockquote cite="https://lighthousedata.io/data/training-time-reduction-banking-client-2023" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>50%</strong> -- annual training hours for global banking client<br><small>Source: eGain (2023) · <a href="https://lighthousedata.io/data/training-time-reduction-banking-client-2023" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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