C
Evidence Grade C
Use with Hedging
Aging
60
60 -- net promoter score for T-Mobile customers (2024)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
60
Unit
Score
Data Vintage
2024
Entity
Evidence Quality
C
Moderate quality evidence
Useful directional data with some methodological gaps. Treat as indicative rather than definitive -- corroborate before citing in formal research.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Sources (2)
DigitalTide
Primary
Tier B
https://www.digitaltide.io/es/blog/building-lasting-connections-strategies-for-telecom-companies-to-… ↗
Source Article
Building Lasting Connections: Strategies for Telecom Companies to Enhance Customer Loyalty and Retention
October 10, 2024
·
One of the most impactful ways to foster loyalty is through personalized customer experiences. For instance, by analyzing usage patterns, a provider might discover that a segment of their customers frequently exceeds their data limits.
This was the case with T-Mobile. In response,…
Also cited by
2026-09-01
Original Research
DigitalTide
· Original study ↗
Methodology
NPS measures customer loyalty by asking how likely a customer will recommend a service.
Segmentation
Industrymarketing
Cite this stat
Suggested hedging: According to limited, single-source data, based on claims without stated methodology, with unverified sample sizes...
Plain Text
T-Mobile customers: 60 net promoter score. Source: DigitalTide (2024). Via Lighthouse Intelligence -- https://lighthousedata.io/data/tmobile_nps_score
HTML Embed
<blockquote cite="https://lighthousedata.io/data/tmobile_nps_score" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>60</strong> -- net promoter score for T-Mobile customers<br><small>Source: DigitalTide (2024) · <a href="https://lighthousedata.io/data/tmobile_nps_score" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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