B
Evidence Grade B
Graded
under review
Safe to Cite
Current
60%
60% -- ticket category concentration for support tickets (2026)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
60%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Guideflow
Primary
Tier B
https://www.heyy.io/blog/customer-self-service-examples ↗
Source Article
8 Customer Self-Service Examples to Reduce Ticket Volume
8 Customer Self-Service Examples That Reduce Ticket Volume
What's your support team doing right now? Hopefully not answering the exact same questions they answered last Tuesday, last month, and six months ago. You know the ones: "Where is my order?", "How do I reset my password?", and "What is your …
Original Research
Guideflow
· Original study ↗
Methodology
Guideflow 2026 analysis; range 60-70%, midpoint extracted
Methodology documented
Segmentation
IndustryCustomer Support
RoleCustomer Support Specialist
Channelcontent
Cite this stat
Plain Text
support tickets: 60% ticket category concentration. Source: Guideflow (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/tickets-concentrated-in-few-categories
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<blockquote cite="https://lighthousedata.io/data/tickets-concentrated-in-few-categories" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>60%</strong> -- ticket category concentration for support tickets<br><small>Source: Guideflow (2026) · <a href="https://lighthousedata.io/data/tickets-concentrated-in-few-categories" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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