B
Evidence Grade B
Graded
under review
Safe to Cite
Current
68%
68% -- share preferring text service updates for Dealership service customers (2026)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
68%
Unit
Percentage
Data Vintage
2026
Entity
Geography
US
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
J.D. Power
Primary
Tier B
https://www.useflai.com/blog/how-to-automate-service-appointment-scheduling-at-your-dealership ↗
Source Article
Dealership Service Appointment Scheduling: Automation Guide (2026)
Dealership Service Appointment Scheduling: Automation Guide (2026)
Learn how to automate service appointment scheduling at your dealership and capture the 64% of customers who still book by phone, 24/7.
Your service department’s biggest scheduling problem isn’t what you think it is.
Most dealerships…
Original Research
J.D. Power
· Original study ↗
Methodology
J.D. Power research, cited by Useflai
Methodology documented
Segmentation
IndustryAutomotive
RegionUS
RoleAll marketers
Channelmulti-channel
Cite this stat
Plain Text
Dealership service customers: 68% share preferring text service updates. Source: J.D. Power (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/text-preference-service-updates
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<blockquote cite="https://lighthousedata.io/data/text-preference-service-updates" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>68%</strong> -- share preferring text service updates for Dealership service customers<br><small>Source: J.D. Power (2026) · <a href="https://lighthousedata.io/data/text-preference-service-updates" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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