B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
72%
72% -- tenant overall satisfaction rate for England social housing tenants (2023-2024)
Tenants' overall satisfaction fell to 72% after six months of the 2023/24 reporting period among English housing providers.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
72%
Unit
Percentage
Data Vintage
2023-2024
Entity
Sample Size
200
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Housemark
Primary
Tier A
https://www.housing-technology.com/latest-tsm-results-from-housemark/ ↗
Source Article
Latest TSM results from Housemark
New research from Housemark shows the mid-year results of tenant satisfaction measures (TSMs) in England for 2023 encompassing the aggregated TSMs from around 200 housing providers.
Tenants’ overall satisfaction has continued to fall, from 85 per cent (2018/19) to 76 per cent (2022/23) and further d…
Original Research
Housemark
· Original study ↗
Methodology
Aggregated tenant satisfaction measures (TSMs) from around 200 housing providers, mid-year results
Methodology documented
Trend Over Time
| Period | Value | Change |
|---|---|---|
| 2018-2019 | 85% | |
| 2022-2023 | 76% | -10.6% |
| 2023-2024 (current) | 72% | -5.3% |
Segmentation
Industrymarketing
Cite this stat
Plain Text
England social housing tenants: 72% tenant overall satisfaction rate. Source: Housemark (2023-2024). Via Lighthouse Intelligence -- https://lighthousedata.io/data/tenant-overall-satisfaction-72-2023
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<blockquote cite="https://lighthousedata.io/data/tenant-overall-satisfaction-72-2023" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>72%</strong> -- tenant overall satisfaction rate for England social housing tenants<br><small>Source: Housemark (2023-2024) · <a href="https://lighthousedata.io/data/tenant-overall-satisfaction-72-2023" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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