B Evidence Grade B Graded under review Safe to Cite Current

78%

78% -- first contact resolution rate virtual assistant for Swedbank Group customers (2026 Q1)

Name: First Contact Resolution Rate Virtual Assistant Statistics
Creator: Lighthouse Intelligence
Published: 2026-08-12

2026 Q1 · Nuance Communications

Cite this stat Share How we verify

Attribution: Nuance Communications View source

Lighthouse Research Team

Last verified: 2026-08-12 · How we verify data →

Source verified Evidence graded

Value

78%

Unit

Percentage

Data Vintage

2026 Q1

Entity

Swedbank Group customers

Geography

EMEA

Evidence Quality

Strong, reliable evidence

Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.

61/100 confidence

Single source - not yet corroborated

Score breakdown

Extraction

Source Trust

Citation Chain

Independence

Methodology

Freshness

Source

Nuance Communications Primary Tier B

http://www.cmimagazine.it/7846-intelligenza-artificiale-e-linguaggio-naturale-per-il-customer-servic… ↗

Confidence: 53/100 Vintage: 2026 Q1 Channel: Common Crawl

Source Article

Intelligenza artificiale e linguaggio naturale per il Customer Service

Quali sono le esigenze e le aspettative dei consumatori riguardo al Customer Service, e quale sarà il futuro che l’innovazione tecnologica prospetta per questo servizio? Nuance Communications ha deciso di indagare l’evoluzione – già iniziata – di quello che può essere considerato il punto chiave del…

Original Research

Nuance Communications · Original study ↗

Methodology

Source: Nuance Communications case study

Segmentation

IndustryFinTech RegionEMEA Channelmulti-channel

Cite this stat

Plain Text

Swedbank Group customers: 78% first contact resolution rate virtual assistant. Source: Nuance Communications (2026 Q1). Via Lighthouse Intelligence -- https://lighthousedata.io/data/swedbank-group-nina-first-contact-resolution-rate

HTML Embed

<blockquote cite="https://lighthousedata.io/data/swedbank-group-nina-first-contact-resolution-rate" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>78%</strong> -- first contact resolution rate virtual assistant for Swedbank Group customers<br><small>Source: Nuance Communications (2026 Q1) · <a href="https://lighthousedata.io/data/swedbank-group-nina-first-contact-resolution-rate" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>

Share on X Share on LinkedIn

Use this data in your work

Copy the citation, embed the widget, or explore thousands more verified marketing statistics -- all free.

Copy citation Explore similar stats →