B
Evidence Grade B
Graded
under review
Safe to Cite
Recent
58%
58% -- support ticket increase rate for companies without support communities (2025)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
58%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
home.bettermode.com
Primary
Tier C
https://home.bettermode.com/blog/support-community ↗
Source Article
Support Community: Transform Service
Support Community: Transforming Customer Service Landscapes
Ever had a question about a product and wished you could just ask someone who's been in your shoes? That's where support communities come in.
Support communities are transforming how companies deliver customer service—reducing costs, improv…
Original Research
home.bettermode.com
· Original study ↗
Methodology
Research cited by Bettermode blog; original study not named
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
companies without support communities: 58% support ticket increase rate. Source: home.bettermode.com (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/support-ticket-increase-without-community-58pct
HTML Embed
<blockquote cite="https://lighthousedata.io/data/support-ticket-increase-without-community-58pct" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>58%</strong> -- support ticket increase rate for companies without support communities<br><small>Source: home.bettermode.com (2025) · <a href="https://lighthousedata.io/data/support-ticket-increase-without-community-58pct" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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