B
Evidence Grade B
Graded
under review
Safe to Cite
Current
60%
60% -- customer support teams using both inhouse and outsourced support for customer support teams (2026)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
60%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Assembled
Primary
Tier B
https://www.assembled.com/page/call-center-outsourcing ↗
Source Article
Call center outsourcing: Your in
Original Research
Assembled
· Original study ↗
Methodology
Assembled benchmark report survey
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
customer support teams: 60% customer support teams using both inhouse and outsourced support. Source: Assembled (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/support-teams-hybrid-inhouse-outsourced-60pct
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<blockquote cite="https://lighthousedata.io/data/support-teams-hybrid-inhouse-outsourced-60pct" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>60%</strong> -- customer support teams using both inhouse and outsourced support for customer support teams<br><small>Source: Assembled (2026) · <a href="https://lighthousedata.io/data/support-teams-hybrid-inhouse-outsourced-60pct" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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